ORDERS ARE PROCESSED WITHIN 3 TO 5 WORKING DAYS AFTER PAYMENT CONFIRMATION. ONCE YOUR ORDER HAS BEEN DISPATCHED, AN EMAIL CONTAINING TRACKING INFORMATION WILL BE SENT TO YOU TO ENABLE YOU TO FOLLOW YOUR SHIPPING.
PLEASE ENSURE THAT ALL YOUR DETAILS ARE CORRECTLY ENTERED AT THE TIME OF ORDERING TO FACILITATE THE TRANSACTION. BABY FINESSEUR® CANNOT BE HELD RESPONSIBLE FOR DELAYS OR PROBLEMS IN SHIPPING DUE TO INCORRECT INFORMATION PROVIDED BY THE CUSTOMER.
SHIPPING TIMES MAY VARY DEPENDING ON YOUR LOCATION AND TRANSPORT CONDITIONS. BABY FINESSEUR® CANNOT BE HELD RESPONSIBLE FOR DELAYS CAUSED BY CARRIERS OR CUSTOMS. IN THE EVENT OF A LOST PACKAGE, WE WILL DO OUR BEST TO ASSIST YOU IN CONTACTING THE CARRIER. HOWEVER, NO REFUND WILL BE MADE IN THE EVENT OF LOSS DURING SHIPPING.
IN CASE OF ERRORS IN THE SHIPPING ADDRESS, TWO SOLUTIONS: IF THE PACKAGE IS RETURNED TO US, YOU WILL NEED TO PAY THE SHIPPING FEES AGAIN FOR THE ORDER TO BE RESENT. IF THE PACKAGE IS LOST AND WE CANNOT RECOVER IT, NO RESHIPMENT OR REFUND CAN BE PROVIDED.
RETURNS
RETURNS ARE ACCEPTED ONLY IN CASES OF ERROR ON OUR PART, SUCH AS SHIPPING AN INCORRECT PRODUCT OR SIZE. IN THESE CASES, WE WILL ACCEPT THE RETURN AND PROCEED WITH AN EXCHANGE OR CREDIT NOTE. IN ALL OTHER CASES, NO RETURNS WILL BE ACCEPTED.
IF THE ITEM YOU RECEIVED MATCHES YOUR ORDER AND YOU WISH TO EXCHANGE IT FOR A DIFFERENT SIZE OR AN ITEM OF EQUAL VALUE, THE EXCHANGE IS POSSIBLE PROVIDED THE DESIRED ITEM IS STILL IN STOCK. HOWEVER, ALL SHIPPING COSTS WILL BE AT YOUR EXPENSE.
THE DEADLINE FOR INITIATING A RETURN IS 7 DAYS FROM RECEIPT OF THE PRODUCT. PLEASE CONTACT US AT BABYFINESSEUR@GMAIL.COM FOR RETURN INSTRUCTIONS.
FOR HYGIENE REASONS, PRODUCTS SUCH AS UNDERWEAR ARE NOT ELIGIBLE FOR RETURN. FURTHERMORE, ANY ITEM WORN, USED OR RETURNED DAMAGED WILL NOT BE EXCHANGED OR CREDITED NOTE.
IN CASE OF A RETURN, THE RETURN SHIPPING COSTS ARE YOUR RESPONSIBILITY, BUT THE RESHIPPING COSTS ARE COVERED BY US.
WE ASK YOU TO CHECK YOUR ORDER CAREFULLY BEFORE FINALIZING IT, TO AVOID ANY MISUNDERSTANDING.
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One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
